Frequently Asked Questions

Start by massaging beard oil into a clean, towel-dried beard to hydrate the skin beneath and stop the itch. Next, apply beard balm to shape, sculpt, and hold your style for the day. You can use our beard butter to deeply condition the hair while maintaining a soft, natural look.

Yes. Our beard butter is specially formulated with a touch of natural wax. This unique addition not only seals in deep moisture but also provides a light, natural hold to keep stray hairs disciplined without feeling stiff.

Absolutely. Our formulas use premium natural ingredients like Jojoba, Argan, and Grapeseed oils that are excellent for all skin types. If your skin is highly sensitive to essential oils or fragrances, we highly recommend our Pure (Unscented) collection.

We are a small Canadian company based in Montreal, Quebec. While we don’t have a permanent physical address, we love meeting our community in person! You can find us at local markets throughout the year.

Stay Connected: Follow our socials to see where we’ll be popping up next and to keep up with the latest from IMPACT Essentials.

We do not use the term "hypoallergenic," as its definition is not regulated and there is no standardized testing protocol for personal care products. Instead, we offer a comprehensive ingredient list for every product, empowering you to verify compatibility with your specific needs

"Comedogenic" refers to ingredients in beauty products that can clog pores, potentially leading to blackheads, pimples, or cosmetic acne. We consciously avoid these issues by using non-comedogenic beeswax and beneficial plant oils in our formulas, rather than common non-natural ingredients like mineral oil, petrolatum, and paraffin often found elsewhere.

Our products are formulated to be gentle and effective for all skin types, including those that are easily sensitized. They work to support and maintain your skin's healthy natural balance.

We aim for ingredients that are 100% natural rather than conforming to current organic personal care standards. These standards typically require only a minimum of 70% certified organic ingredients, leaving the remaining 30% open to interpretation and the possible inclusion of synthetic fillers. At IMPACT ESSENTIALS, we commit to using exclusively ingredients of natural origin, rejecting standards that permit this ambiguity.

Our formulas rely on fresh, natural ingredients. By packaging in smaller portions, we guarantee you experience the maximum potency and effectiveness of the ingredients before they naturally degrade.

Recommended Care: Keep products in a cool, dark location, away from direct sunlight or heat.

Our products maintain quality for 1–2 years. However, we suggest using them within 12 months of opening. As natural products, minor differences in texture or consistency over time are normal and expected.

A few of our products contain ingredients derived from bees such as beeswax.

We offer fast and free shipping for orders over 75$ CAD within Canada.

All orders are processed in the sequence they are received. We aim to have orders prepared and shipped within 12 hours. Orders placed on weekends and statutory holidays will be processed on the following business day.

High Volume: During peak periods (e.g., holidays), processing may take an additional day. We will communicate any significant delays on our website banner

Shipping rates are calculated automatically and presented to you on the Checkout page before you enter your payment details.

Important: While our calculator is reliable, we reserve the right to correct any accidental over- or under-charges caused by software error. If a correction is necessary, we will contact you immediately to approve the updated total before processing your payment.

We happily ship worldwide, including to the United States. Your items will be dispatched via Canada Post Tracked Packet. Kindly note that delivery timelines are dependent on your location and may take longer than domestic shipments.

Yes, absolutely. We prioritize the security of your transactions and personal data.

Key Security Measures:

PCI DSS Compliance: Our entire checkout process is certified Level 1 PCI DSS compliant. This is the highest standard in payment processing security, ensuring your card data is handled safely.

Encryption: All communication and data transfer are protected by SSL/TLS encryption (indicated by the lock icon in your browser), ensuring your information is coded and secure.

We will never ask you for sensitive personal or banking information via email, text message, or instant messaging. Impact Essentials does not authorize any third party to collect such data on our behalf. If you receive any communication claiming to be from us and requesting this information, it is likely a phishing attempt. Please do not click any links and delete the message immediately.